tq99 Privacy Policy — How We Protect Your Personal Data

01 Introduction

This Privacy Policy ("Policy") describes how tq99 ("tq99", "we", "us", or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "the Player", or "the User") who access or use the tq99 platform at https://tq99.io, including all associated games, sports betting markets, account management features, and customer support services.

tq99 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy is designed to give you a clear and complete understanding of our data practices so that you can make informed decisions about your use of the platform.

By registering an account on tq99 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. This Policy should be read alongside the tq99 Terms & Conditions, which govern your use of the platform more broadly.

If you have any questions about this Policy or about how tq99 handles your data, please contact our support team at [email protected] at any time.

02 Data We Collect

tq99 collects personal data from you in the following ways: directly when you register and use the platform, automatically through your use of the website and its features, and from third-party service providers involved in identity verification and payment processing. The categories of data we collect are set out in the table below.

03 How We Use Your Data

tq99 uses the personal data it collects for the following specific, lawful purposes:

• Account creation and management: To register your account, verify your identity, maintain your account profile, and provide you with access to the tq99 platform and all its services.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers; to maintain accurate transaction records; and to detect and prevent payment fraud.
• Legal and compliance obligations: To conduct Know Your Customer (KYC) checks, meet anti-money laundering (AML) record-keeping requirements, and respond to lawful requests from regulatory authorities.
• Platform security: To monitor for suspicious activity, detect unauthorised account access, investigate fraud or collusion, and protect the integrity of our games and sports betting markets.
• Responsible gaming: To administer deposit limits, loss limits, self-exclusion requests, and other responsible gaming tools; to identify players who may be at risk of gambling-related harm; and to comply with responsible gaming obligations.
• Customer support: To respond to your support queries, resolve disputes, and improve the quality and efficiency of our customer service operations.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the tq99 platform, fix technical issues, and develop new features that serve the needs of Bangladeshi players better.
• Communications: To send you transactional emails relating to your account (e.g., deposit confirmations, withdrawal notifications, security alerts), and with your consent, to send you promotional communications about offers and games on tq99.

tq99 will not use your personal data for any purpose that is incompatible with the purposes described above without first notifying you and, where required, obtaining your consent.

04 Legal Basis for Processing

tq99 processes your personal data on the following legal grounds:

• Performance of a contract: Processing that is necessary to provide the tq99 services you have signed up for, including account management, payment processing, and game access.
• Legal obligation: Processing required for tq99 to comply with applicable laws, including KYC verification, AML record-keeping, and responses to lawful regulatory or law enforcement requests.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and the improvement of tq99 services — provided such interests are not overridden by your own data protection rights and interests.
• Consent: Processing for optional purposes such as sending you promotional communications. Where consent is the legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

05 Data Sharing

5.1 Third-Party Service Providers

tq99 shares personal data with carefully selected third-party service providers who assist us in operating the platform. These providers are contractually required to process your data only as directed by tq99 and may not use it for their own purposes. Categories of service providers with whom data may be shared include:

• Payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) for the purpose of processing your financial transactions
• KYC and identity verification providers for the purpose of verifying your identity and meeting AML obligations
• Cloud infrastructure and hosting providers for the purpose of storing platform data securely
• Fraud prevention and cybersecurity providers for the purpose of detecting and preventing unauthorised access and fraudulent activity
• Customer support software providers for the purpose of managing and resolving support queries
• Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) to the extent necessary to operate game sessions and maintain fair-play records

5.2 Legal Disclosures

tq99 may disclose your personal data to regulatory bodies, law enforcement agencies, courts, or other governmental authorities where we are required to do so by applicable law, by a court order, or in connection with an investigation into suspected fraud, money laundering, or other financial crime. In such cases, tq99 will disclose only the minimum data necessary to fulfil the legal obligation.

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate restructuring involving tq99, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material change in how your data is processed as a result.

5.4 What We Will Never Do

tq99 will never sell, rent, auction, or otherwise transfer your personal data to third-party advertisers, marketing networks, data brokers, or any other party for commercial purposes unrelated to the operation of the tq99 platform.

06 Cookies & Tracking Technologies

6.1 Types of Cookies Used

tq99 uses the following categories of cookies on its platform:

• Essential cookies: Strictly necessary for the platform to function. These enable core features such as account login session management, security token validation, and game loading. The platform cannot operate without these cookies.
• Analytics cookies: Used to collect anonymised, aggregated data about how players use the tq99 platform — such as which pages are visited most frequently and where technical errors occur. This data is used solely to improve the platform and is not linked to individual player identities.
• Preference cookies: Used to remember your platform settings and preferences (such as language and display settings) between sessions so you do not have to re-enter them each time you visit.

6.2 What We Do Not Use

tq99 does not use third-party behavioural advertising cookies, social media tracking pixels, or fingerprinting technologies for the purpose of building advertising profiles or targeting you with ads on other websites. We do not allow third-party advertisers to place tracking technologies on the tq99 platform.

6.3 Managing Cookies

You can manage and delete cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in and using the tq99 platform. Disabling analytics or preference cookies will not affect your ability to play but may result in a less personalised experience.

07 Data Security

tq99 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• Encryption in transit: All data exchanged between your device and tq99 servers is encrypted using 256-bit SSL/TLS protocols. This is the same level of encryption used by major banks in Bangladesh and internationally.
• Encryption at rest: Sensitive personal data and financial records stored on tq99 systems are encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within tq99 is restricted on a strict need-to-know basis. Only authorised personnel with a specific operational reason to access a data category are permitted to do so. Access is logged and audited regularly.
• Two-factor authentication: tq99 supports two-factor authentication (2FA) for player account login, providing an additional layer of protection against unauthorised access.
• Security monitoring: tq99's systems are monitored continuously for anomalous activity, intrusion attempts, and security incidents. Any confirmed security incident that affects player data will be communicated to affected players promptly.
• Penetration testing: tq99 engages independent security specialists to conduct regular penetration testing and vulnerability assessments of the platform.

While tq99 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own tq99 login credentials and for reporting any suspected security incident to [email protected] immediately.

08 Data Retention

tq99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law. Our standard retention practices are as follows:

• Active account data: Retained for the full duration of your account's active status, plus a minimum of five (5) years following account closure, to meet AML record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, in line with financial record-keeping obligations.
• KYC verification documents: Retained for a minimum of five (5) years following the end of the business relationship, as required by AML regulations.
• Support correspondence: Retained for three (3) years from the date of the last communication, to enable resolution of any future disputes or complaints.
• Analytics data: Anonymised and aggregated analytics data may be retained indefinitely as it cannot be linked back to individual players.
• Marketing consent records: Retained for as long as you maintain an active marketing subscription, plus one (1) year following unsubscription, as evidence of consent.

When personal data is no longer required, tq99 securely destroys it using industry-standard data destruction methods, ensuring it cannot be recovered or reconstructed.

09 Your Rights

As a data subject whose personal information is processed by tq99, you have the following rights with respect to your personal data:

• Right of access: You have the right to request a copy of all personal data tq99 holds about you, together with information about how it is being processed.
• Right to rectification: You have the right to request that tq99 correct any inaccurate or incomplete personal data held about you without undue delay.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where the processing was unlawful. This right is subject to tq99's legal obligations to retain certain data.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that tq99 transmit it to another service provider where technically feasible.
• Right to object: You have the right to object to the processing of your personal data where tq99 relies on legitimate interests as the legal basis, or where your data is processed for direct marketing purposes.
• Right to restrict processing: You have the right to request that tq99 restricts the processing of your data in certain circumstances, such as while a rectification request is being assessed.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". tq99 will acknowledge your request within five (5) business days and fulfil it within thirty (30) days, or notify you if a longer period is required due to the complexity of the request.

10 Children & Minors

The tq99 platform is strictly intended for adults aged 21 years and older. tq99 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the tq99 platform, register an account, or provide any personal information to us.

If tq99 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on tq99, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

11 International Data Transfers

tq99 primarily serves players based in Bangladesh, and the majority of data processing takes place in or close to the Bangladesh Standard Time (BST, UTC+6) zone. However, some of the third-party service providers used by tq99 — including cloud infrastructure providers, KYC verification services, and certain game software suppliers — may process data in jurisdictions outside Bangladesh.

Where personal data is transferred internationally, tq99 takes steps to ensure that an adequate level of data protection is maintained. This may include requiring the receiving party to adhere to standard contractual data protection clauses, verifying that the destination jurisdiction provides an adequate level of data protection, or obtaining your explicit consent for the transfer where required.

tq99 does not transfer personal data to jurisdictions known to have inadequate data protection standards without appropriate safeguards in place.

12 Updates to This Privacy Policy

tq99 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we provide. When material changes are made to this Policy, we will notify registered players by email to the address on file and/or by displaying a prominent notice on the tq99 platform, at least seven (7) days before the updated Policy takes effect.

The date on which this Policy was most recently updated is displayed at the top of this page. We encourage you to review this Policy periodically so that you remain informed about how your data is being processed. The current version of this Policy is always accessible at https://tq99.io/privacy-policy.

Your continued use of the tq99 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement and acceptance of the revised terms.

13 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about the way in which tq99 processes your personal data, please contact us using the details below. All privacy-related enquiries are handled by trained members of the tq99 team who are familiar with data protection principles and the needs of players across Bangladesh.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Enquiry" or "Data Rights Request"
• Response Time: Acknowledgement within 5 business days; full response within 30 days
• Support Hours: 24 hours a day, 7 days a week, staffed in Bangladesh Standard Time (BST, UTC+6)

tq99's support team serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All privacy correspondence is handled in English and treated with strict confidentiality.

If you are not satisfied with tq99's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction.