Player Wellbeing

Responsible Gaming at tq99 — Play Safely, Stay in Control

tq99 believes that gambling should always be an enjoyable form of entertainment. Our platform provides every player in Bangladesh with a full suite of responsible gaming tools — including deposit limits, self-exclusion, and time-out features — so you remain in control of your experience at all times.

21+ Age Requirement
24/7 Support Available
৳0 Cost to Self-Exclude
100% Confidential
Strictly 21+ Only — For Adults in Bangladesh
Player Protection Tools

Your Safety Tools at tq99

Every tq99 player in Bangladesh has access to these built-in responsible gaming controls, available instantly from within your account settings at no cost.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit cap directly in your account. Once a limit is applied it takes effect immediately. Increasing a limit requires a 7-day cooling-off period to protect against impulsive decisions. Lowering your limit is instant and unrestricted.

Session Time Limits

Define the maximum length of a single gaming session. When your session timer expires, tq99 will display a clear on-screen notification and pause your session. This feature helps Bangladeshi players avoid extended play periods without realising how much time has passed.

Time-Out Feature

Need a short break? Activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended and you cannot deposit, wager, or access any games. The time-out cannot be cancelled before the chosen period ends.

Self-Exclusion

If you feel you need a longer break from gambling, self-exclusion allows you to close your tq99 account for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account is frozen, all bonuses forfeited, and marketing communications stopped immediately.

Loss Limits

Set a ceiling on the total amount you are willing to lose within a defined period — daily, weekly, or monthly. When your loss limit is reached, tq99 will suspend your wagering access for the remainder of that period. Limits are enforced across all games including cricket betting, slots, and live casino.

Reality Check Reminders

Enable periodic reality check pop-ups that display a summary of your current session — including time played, amount wagered, and net result. Available at intervals from 15 minutes to 2 hours, reality checks help you make conscious, informed decisions about whether to continue playing.

Step-by-Step Guide

How to Activate Your Responsible Gaming Settings

Setting up your safety controls on tq99 takes less than two minutes. All tools are available from your account dashboard with no verification delay. Contact [email protected] if you need assistance at any stage.

All responsible gaming settings are free to apply and are effective immediately. tq99 support staff in Bangladesh Standard Time (BST, UTC+6) are available 24 hours a day, 7 days a week.

01
Log In to Your tq99 Account

Access the tq99 platform via your browser on desktop or mobile. Enter your registered username and password. If you have two-factor authentication enabled, complete the verification step.

02
Open Account Settings

Navigate to your Account Settings panel by clicking your profile icon in the top-right corner of the screen. Select "Responsible Gaming" from the settings menu.

03
Choose Your Tool and Set Your Parameters

Select the tool you wish to activate — deposit limit, session limit, loss limit, time-out, or self-exclusion. Enter your desired amount or duration and review the confirmation screen carefully.

04
Confirm and Apply

Confirm your selection. The limit or restriction takes effect immediately. You will receive a confirmation email to your registered address. tq99 recommends saving this confirmation for your records.

05
Contact Support If You Need Help

If you are having difficulty applying settings, or if you wish to request a self-exclusion that takes effect before you can log in, contact our support team at [email protected] immediately. We will action the request on your behalf.

Warning Signs

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, education, or background. Being aware of the warning signs is the first step towards getting help. tq99 encourages all players across Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond — to review these indicators honestly.

Chasing losses means continuing to gamble — often with larger wagers — in an attempt to win back money you have already lost. This is one of the most common and most dangerous patterns in problem gambling. Gambling outcomes are determined by certified random number generators and cannot be predicted or reversed. If you notice yourself depositing additional funds after a loss to "try to recover", this is a strong warning sign that you should take a break immediately.

Gambling should only ever be funded from disposable entertainment budget — money left over after all essential expenses have been covered. If you are depositing using money earmarked for rent, household bills, food, school fees, or other necessities, this is a serious warning sign. Essential expenses must always take priority over gambling. tq99 strongly recommends activating a deposit limit that reflects only your true disposable income.

Gambling sessions that extend through the night, missed meals, neglected work or study commitments, and withdrawal from family and social activities are signs that gambling may be taking a disproportionate role in your life. Healthy gambling fits within your normal daily schedule. If gambling is disrupting your sleep, work, or relationships, it is time to use tq99's time-out or self-exclusion tools and seek support.

If you feel the need to conceal how much time or money you are spending on gambling from family members, friends, or colleagues, this is a strong indicator that the behaviour has moved beyond healthy entertainment. Secrecy about gambling often co-exists with guilt or shame, both of which are signs that the activity is no longer in its proper place. Consider speaking openly with someone you trust, or contacting tq99 support in complete confidence.

Using gambling as a coping mechanism for stress, anxiety, depression, loneliness, or difficult life circumstances is a pattern closely associated with problem gambling. While occasional entertainment is normal, relying on gambling to manage emotional states can lead to escalating play and significant financial harm. If you find yourself logging in to tq99 primarily when you are feeling low, please reach out to a support professional or use the self-exclusion tool.

If you have tried to reduce or stop gambling on your own but found yourself returning despite your intentions, this is a key symptom of a gambling disorder. Loss of control over gambling behaviour is a recognised medical condition that responds well to professional support. tq99 encourages any player who experiences this to immediately activate self-exclusion and contact a qualified support organisation. You do not need to face this alone.

Quick Self-Assessment

Answer these questions honestly. If you answer "yes" to two or more, consider speaking to a support professional or activating a self-exclusion on tq99.

?

Have you ever spent more on gambling than you originally planned to in a single session?

?

Have you borrowed money or sold possessions to fund gambling activities?

?

Have family members or friends expressed concern about your gambling habits?

?

Have you ever felt restless, irritable, or anxious when attempting to reduce or stop gambling?

?

Have you gambled in an attempt to recover money previously lost?

?

Has gambling ever significantly interfered with your work, study, or family responsibilities?

If two or more answers are "yes", please contact tq99 support at [email protected] or apply for self-exclusion from your account settings immediately.

Limit Reference

Responsible Gaming Tools at a Glance

A summary of all responsible gaming controls available to tq99 players, including how quickly each takes effect and how they can be modified.

Tool Available Periods Takes Effect Can Be Increased / Reversed? Status
Deposit Limit Daily / Weekly / Monthly Immediately on decrease; 7-day delay on increase Increase allowed after 7-day cooling-off period Available
Loss Limit Daily / Weekly / Monthly Immediately on decrease; 7-day delay on increase Increase allowed after 7-day cooling-off period Available
Session Time Limit Per session (15 min – 8 hours) Immediately Can be adjusted at any time before session starts Available
Reality Check Every 15 min / 30 min / 1 hr / 2 hrs Immediately Frequency can be changed; cannot be disabled mid-session Available
Time-Out 24 hrs / 48 hrs / 7 days / 30 days Immediately Cannot be cancelled before period ends Irreversible During Period
Self-Exclusion 6 months / 1 yr / 2 yrs / 5 yrs / Permanent Immediately Permanent exclusion cannot be reversed; fixed terms require formal review Strictly Enforced

All limits apply across the entire tq99 platform — cricket betting, slots, live casino, and all other game categories — simultaneously. There are no exceptions or bypass routes. If you need to apply limits urgently, contact [email protected] for immediate assistance.

Important Reminders

Gambling Is Entertainment — Not a Financial Strategy

Every player on tq99 should keep these fundamental principles in mind before and during every gaming session.

Not a Source of Income

Gambling outcomes are random and unpredictable. tq99 is a platform for entertainment, not a reliable or consistent source of household income. Never rely on winnings to cover living expenses.

Never Gamble With Borrowed Money

Do not deposit using loans, credit facilities, borrowed funds from family or friends, or any money that is not entirely yours to lose. Financial debt combined with gambling is a serious risk factor for harm.

No System Can Beat Chance

Betting systems, pattern analysis, and "hot streak" strategies do not alter the statistical outcomes of certified random games. Each spin, hand, or bet is independently random. There is no guaranteed winning method.

Under-21s Must Not Play

tq99 strictly enforces the 21+ age restriction across all game categories. It is illegal and harmful for individuals under 21 years of age to use gambling platforms. If you suspect a minor is using your account, contact us immediately.

Get Help

Reach Out — Help Is Always Available

You are never alone. Whether you need to apply a limit, request self-exclusion, or simply talk through your concerns, tq99's support team and the resources below are ready to assist players across Bangladesh around the clock.

tq99 Responsible Gaming Team

Our dedicated responsible gaming team handles all limit requests, self-exclusion applications, and wellbeing concerns with complete confidentiality. Available 24 hours a day, 7 days a week, staffed in Bangladesh Standard Time.

[email protected]
Account Self-Service

All responsible gaming tools — deposit limits, loss limits, session timers, reality checks, time-outs, and self-exclusion — are accessible 24/7 directly from your tq99 account settings panel without needing to contact support.

Account Settings → Responsible Gaming
Confidential Support

All responsible gaming enquiries submitted to tq99 are treated with strict confidentiality. Your information will not be shared with third parties outside of what is strictly required to fulfil your request or comply with applicable law.

100% Confidential

If gambling is causing you financial distress, relationship problems, or emotional harm, please stop playing immediately, activate self-exclusion from your tq99 account, and reach out to a qualified counselling or support professional. tq99's support team at [email protected] can also refer you to appropriate resources available in Bangladesh.

Play Responsibly — Explore tq99 With Confidence

Now that you know how to stay safe on tq99, you can enjoy cricket betting, slots, and live casino with confidence. Remember: set your limits first, play within your means, and reach out any time you need support.

Explore tq99 Casino Cricket Betting Slots Read the FAQ Back to Home
21+ Only — Gambling Can Be Addictive. Play Responsibly.